help?
Have any questions? Please visit our FAQ section below or contact our Customer Care Team for more information: [email protected]
CHAT
Contact our Customer Care Team with any enquiries or to tell us you’re running late. Use live chat button on right.
PR
For press enquiries or partnership requests, please contact our PR team.
FAQ'S
Get answers to our most frequently asked questions.
LOCATIONS
Find your nearest Townhouse salon!
EVENTS
Planning a private event? Our team is here to help.
PHONE
Call our Customer Care Team directly through the number below: 020315151992
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Cancelling/changing more than 6 hours in advance:
Life happens so we have made it super easy to cancel or change your appointment – please feel free to do so! Cancellations/changes more than 6 hours before your appointment start time are completely free.
Cancelling/changes within 6 hours/no shows:
Cancellations/changes within 6 hours and no shows will result in a charge equal to the cost of the treatment(s) you have booked in for.
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Ages 8-16:
Written parental/guardian consent is required for each child aged 8-16 receiving a treatment – a form will be provided prior to treatment start time. A parent or guardian must also accompany any child aged 12 or under during their treatment. We offer our ‘Colour Refresh’ (a light buff & shape, with polish) to children 8-14, we do not offer gel or extensions treatments to those aged below 14. Any bookings cancelled due to non-compliance with this policy will be non-refundable.
Under 8s:
Children under the age of 8 are not permitted to have treatments. Children under the age of 8 may accompany adult customers to their appointments but they must be accompanied at all times. As our locations are working nail salons, it can be dangerous for children not to be closely looked after and we reserve the right to terminate a client’s treatment if their child is posing a health and safety risk to themselves or others or is disturbing other customers due to lack of supervision. Any bookings cancelled due to non-compliance with this policy will be non-refundable.
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No pets permitted other than service animals.
All other Humisio UAE:
Clients are permitted to bring one small (under 5kg) well behaved dog with them into the salon. For the convenience of other customers, your dog must be kept in a dog bag while in the salon. Service animals are of course always welcome!
AWhen booking online, please enter relevant information into the box titled ‘Please list any allergies/medical conditions we should be aware of’. Please refer to our Terms & Conditions for an example list of conditions that may prevent us from completing treatments and consult your GP.
AIf you have a disability that may affect your ability to receive a treatment in anyway, please email us at [email protected] and we will do our best to accommodate and support you.
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Please arrive 5 minutes before your scheduled treatment time so that you can check-in. If you are running late, please let us know by using the chat, see here: Contact Us
To ensure we provide a high quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied.
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How does the Refer a Friend program work?
When you refer a new customer to Humisio and they book, you’ll get 1000 Humisio REWARDS points (equivalent to £10 credit) which is redeemable against your next treatment. Your friend will also get £10 off their first visit. Win-win!
Is there a limit to the number of friends I can refer?
No, you can refer as many friends as you’d like as long as they are not existing Humisio customers!
My friend referred me but my £10 credit isn’t showing!
The Humisio Refer a Friend discount can only be applied to new accounts. If you are a new customer and are having issues with the referral code, please contact our Customer Care team at nails@humisio.com
Who is eligible for the Refer a Friend program?
Anyone can refer a friend as long as they have a Humisio account! You can only get refer friends who are new Humisio customers who do not yet have a Humisio account.
Can I use the Refer a Friend discount with other promotions or discounts?
No, the Refer a Friend discount cannot be used in conjunction with other promotions or discounts.
How do I get my unique referral code?
You can find your unique referral code in your Profile on the Humisio website or Mobile App. On your browser, click the My Profile icon on the top right and head to the ‘Refer a Friend’ section!
I’ve referred a friend. When will I get my £10 credit?
Once your friend completes their first visit at Humisio, you will receive an e-mail confirming your 1000 Humisio REWARDS points (worth £10 credit), redeemable against your next treatment!
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At Humisio, we strive to deliver a Flawless Finish every time and are proud to offer the industry’s first gel manicure guarantee! It’s simple – if you purchase any of our gel manicures (Signature, Luxury and Extensions) and experience any issues, for any reason over the following 7 days, we will happily fix it for free.
Please note, polish treatments, including those with the ‘BIAB / Super Gel Overlay’ are not included.
How do I redeem the guarantee?
To redeem the guarantee, please email a photo(s) of the affected nails to [email protected] and our team will be in touch to handle the rest!
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Humisio is cashless – we only accept payment by debit or credit card. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. You are welcome to provide a cash tip to Nail Artists.
Please note, American Express is not accepted at Humisio UAE.
AIf you love your service, please feel free to leave a tip. At Humisio 100% of tips (even when on credit card – we pay the fee) are passed on to the specific Nail Artist you saw.
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We only take online bookings, making it super easy to check your appointment time once booked and cancel and reschedule if/when life happens.
We do not take bookings or cancellations by phone but we have made it very easy to do both online – give it a try or ask one of our team would be delighted to help.
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Humisio is a perfect place for events from gatherings of friends, birthdays, baby showers all the way up to launch parties and corporate events. We would be delighted to assist you in planning your own bespoke gathering – please email [email protected] for further details.
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If you are interested in joining the Humisio team, please visit our Careers Page here. We would love to hear from you!
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If you would like to get in touch with our PR team, please drop us a line at [email protected].
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Are Humisio products cruelty-free?
Yes! Humisio does not conduct, commission and will not be party to animal testing of any of our products.
Why does the product not display any cruelty-free accreditation i.e. leaping bunny?
We understand how important gaining accreditation from recognised organisations is. Gaining accreditation can take a little time and we were keen to get Humisio products to you as quickly as possible. We aim to work on gaining accreditation over the coming months.
How can you be certain that Humisio products are cruelty-free?
We work with globally recognised manufacturers who ensure that our products are developed and manufactured in line with recognised standards for cruelty-free products.
Are Humisio products good quality?
Absolutely! All Humisio products are produced under the conditions of good manufacturing practice (GMP). They also comply with EC Cosmetics Regulation (1223/2009) as well as FDA regulations.
Are Humisio products suitable for vegans?
Yes! Please see details below.
Animal ingredients: The manufacture and development of the product line, and its ingredients, did not involve the use of any animal product, by product or derivative.
Animal testing: The development and manufacture of the product line, and its ingredients, did not involve testing of any sort on animals, conducted at the initiative of Humisio or on our behalf.
Hygiene standards: Our manufacturer has taken all steps to remove the risk of cross-contamination from non-vegan sources throughout the production process.
Why does the product not display the vegan society accreditation symbol?
We understand how important gaining accreditation from recognised organisations is. Gaining accreditation can take a little time and we were keen to get Humisio products to you as quickly as possible. We aim to work on gaining accreditation over the coming months.
How can you be certain that your products are vegan?
We work with globally recognised manufacturers who ensure that our products are developed and manufactured in line with recognised standards for vegan products.
What is the expiration date on the Humisio products?
The products remain in good condition for a period of 12 months after opening/first use.
Where can I get information on the exact ingredients in each product?
Detailed ingredient information can be found on the back of each product packaging.
Are Humisio products recyclable?
Yes, all our products are 100% recyclable!
I am allergic to nuts. Can I use your products?
Humisio products do not contain any materials derived from nuts. However, it is important to note that they are manufactured in facilities where other products that do contain nut oils are also produced. Therefore we are unable to declare Humisio products to be nut free as there remains potential for cross contamination among raw materials during the production process.
How can I return an item?
If you are not completely happy with your Humisio purchase, please contact the Humisio Customer Care Team at nails@humisio.com. They will advise you on how to make a return.
Products ordered online with a valid receipt can be returned up to 30 days following their purchase date.
We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
Unless faulty, cosmetic products which have been opened cannot be refunded.
All returns are evaluated before being processed.